Privacy Policy

Effective Date: 06/17/2025

At Royal AV Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us through other digital platforms.

1. Information We Collect

We may collect the following personal information:

  • Full Name
  • Email Address
  • Phone Number
  • Event or Service Details (if voluntarily submitted)

This information may be collected through:

  • Contact forms on our website (hosted via Squarespace)
  • Direct email communication
  • Third-party tools and platforms

We also collect anonymous usage data through cookies and tracking tools (such as Google Analytics and Meta Pixel) to help improve website performance and user experience.

2. How We Use Your Information

Your information is used to:

  • Respond to inquiries or service requests
  • Provide updates about your event or services
  • Send marketing emails about new services or updates
  • Improve our website and offerings

We do not sell your personal information to any third parties.

3. How We Store and Protect Your Information

Your personal data may be securely stored in:

  • Our CRM (Customer Relationship Management) system
  • Google Drive (G Suite)
  • Our business email inboxes

Security measures we use include:

  • SSL encryption on our website
  • Two-factor authentication on Google and CRM platforms

4. Data Retention

We retain personal information indefinitely for business and recordkeeping purposes, unless deletion is required by law. Currently, we do not provide an option for users to request deletion or edits of submitted data.

If Washington state or federal law requires us to do so, we will comply and update this policy accordingly.

5. Third-Party Services

We use trusted third-party services to collect, manage, and process data, including:

  • Squarespace (website and contact forms)
  • Google Analytics and G Suite
  • CRM platform for client management

These services may collect and process your data according to their own privacy policies.

6. Your Rights

If privacy laws applicable to you (such as Washington state laws) grant rights to access, correct, or delete personal information, we will comply with verified requests as required.

7. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact us:

Royal AV Solutions
Email: info@royalavsolutions.com
Website: www.royalavsolutions.com